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Refund and Returns Policy

You have 7 working days (from the day after you receive your item of jewellery, coins or watch) to cancel the contract for your order with us. You will be refunded on condition that the item of jewellery, coins or watch is returned in its original condition and with all associated items, including its box and any paperwork. On arrival, the item of jewellery, coins or watch will be inspected by us, and if it is found to have been marked, there will be an additional charge for any refurbishment that is required to return the item of jewellery, coins or watch to its original condition. Customers are liable for any return postage/delivery costs and must ensure that the item is fully insured. We recommend that you obtain proof of posting/delivery.

Any returns for any reason must be arranged by calling and emailing David Kaye at luxury@davidkaye.co.uk. All items of jewellery, coins or watches must be returned in the same condition as delivered.